First, try refreshing your browser. That usually helps.
If that did not help and you still cannot see your purchase reflected in your balance, kindly contact our support team through our chat or email us at [email protected] with the following information:
The date and time of the purchase
The package you purchased
The purchase amount
If you have received a receipt for the purchase
The transaction ID/Hash and network you used to make the purchase
Any additional information that may help us resolve the issue for you